Terms Governing Your Use of Claim Genie

These Terms of Service ("Terms") constitute a binding legal agreement between you ("User," "Customer," or "Organization") and [Legal Entity Name] ("Claim Genie," "we," "us," or "our").

By creating an account, requesting a demonstration, or accessing our platform and website, you agree to comply with and be bound by these Terms. If you are entering into these Terms on behalf of a company, SLA firm, or legal entity, you represent that you have the authority to bind such entity.

Claim Genie is a SaaS-based insurance claim management platform designed for insurance surveyors, loss assessors, claims operations teams, and associated administrative staff.

Core platform functionality includes:

• Claim file organization across Fire, Marine, Engineering, and Miscellaneous lines
• Assignment intake and surveyor allocation workflows
• Field inspection mobile data gathering and photo management
• Standardized report generation (JIR, ILA, LOR, FSR)
• Workflow approval gates and SLA tracking
• Surveyor scale fee calculation, GST invoicing, and bank reconciliation tracking
• Multi-branch analytics dashboards and role-based permissions

The platform is intended exclusively for professional business use by insurance surveyors, loss assessment firms, insurance entities, and authorized claims professionals. You must have appropriate authority to access and use the platform on behalf of your organization.

To access the platform, authorized users must register an account and maintain accurate organizational details.

• You are responsible for maintaining the confidentiality of your login credentials.
• You must notify us immediately upon becoming aware of any unauthorized access to your account.
• Organizations are responsible for managing user roles, assigned permissions, and timely deactivation of credentials for departed personnel.

When using Claim Genie, you agree not to:

• Use the platform for any unlawful, fraudulent, or unauthorized purpose
• Attempt to gain unauthorized access to system features, accounts, or infrastructure
• Interfere with, disrupt, or compromise system performance, network integrity, or security
• Reverse engineer, decompile, or copy the software code, interface design, or proprietary workflows
• Upload viruses, malware, or harmful automated code to the Services
• Violate applicable insurance statutory regulations, third-party rights, or confidentiality agreements

Customer Data refers to all claim files, inspection reports, field photos, financial entries, and operational records uploaded or created by Customer within the platform.

Customer retains all ownership, rights, title, and interest in and to Customer Data. Claim Genie processes Customer Data solely to provide, support, maintain, and secure the Services in accordance with Customer instructions and these Terms.

Claim Genie and its licensors retain all intellectual property rights in and to the platform, including software code, application architecture, interface designs, branding, logos, trademarks, and documentation.

Nothing in these Terms grants Customer or Users any right, title, or interest in Claim Genie intellectual property except for the limited right to access and use the platform during the applicable subscription term.

Access to subscription tiers and operational features is subject to the applicable fee schedule agreed upon in Customer service orders or subscription agreements.

The Services may integrate with or rely upon third-party infrastructure providers, email delivery gateways, or web service APIs. Your use of third-party services is subject to their respective terms and conditions. Claim Genie is not responsible for third-party service availability or performance beyond our reasonable control.

We strive to provide reliable service availability. However, access to the platform may occasionally be affected by scheduled maintenance, system upgrades, emergency security updates, or events beyond our reasonable control.

Except as explicitly agreed in a separate written service level agreement signed by authorized representatives:

To the maximum extent permitted by applicable law, in no event shall Claim Genie or its officers, directors, or employees be liable for indirect, incidental, special, consequential, or punitive damages.

Customer agrees to defend, indemnify, and hold harmless Claim Genie from and against claims, liabilities, or losses arising out of Customer Data, breach of Acceptable Use policies, or unauthorized account activity.

Either party may terminate or suspend service access in accordance with agreed subscription agreements or upon material breach of these Terms. Upon termination, Customer account access will be deactivated, and Customer Data handled according to platform retention and export policies.

These Terms shall be governed by and construed in accordance with applicable laws governing the legal entity.

We reserve the right to modify or replace these Terms from time to time. Updated terms will be published on our website with an updated Effective Date.

If you have any questions or require clarification regarding these Terms of Service, please contact our legal team: